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Customers Quotes


Top 30 Customers Quotes


No 1 (Best quote!)Customers Quotes

The customer is always right.

- Harry Gordon Selfridge (1856-1947), American founder of the famous London store, pictured right.

 Customers Quotes

César Ritz (1850–1918), Swiss hotel proprietor, pictured right, put it this way:

The customer is never wrong.



No 2Customers Quotes

The consumer... is the king,

- Paul A. Samuelson (1915-2009), American economist, pictured right.

 Customers Quotes

Sam Walton (1918-1992), American founder of Wal-Mart stores,pictured right, agrees:

There is only one boss: the customer.

 Customers Quotes

This contrasts with the American car manufacturer, Henry Ford's, pictured right, product led philosophy:

Any customer can have a car painted any colour that he wants so long as it is black (in Ford's autobiography, My Life and Work ,1922)



No 3Customers Quotes

The customer is the foundation of a business and keeps it in existence.

- Peter Drucker, pictured right, The Practice of Management (1954)


In the same book Drucker also said:

It is the customer who determines what a business is.



No 4Customers Quotes

People don’t buy things but buy solutions to problems,

- Theodore (Ted) Levitt, pictured right, The Marketing Imagination (1983)

 Customers Quotes

David Packard (1912-96), American co-founder of Hewlett-Packard (HP), pictured right, agrees:

We're not selling hardware; we're selling solutions to customer problems,



No 5Customers Quotes

Long-term profit equals revenue from continuously happy customer relationships minus cost.

- Thomas (Tom ) Peters, pictured right, Thriving On Chaos (1987)



No 6Customers Quotes

Every company’s greatest assets are its customers, because without customers there is no company.

- Michael LeBoeuf, pictured right, American management writer.



No 7Customers Quotes

Profit in business comes from repeat customers, customers that boast about your product or service, and that bring friends with them.

- W. Edwards Deming, pictured right, in Out of the Crisis (1982)

 Customers Quotes

Elizabeth Arden (1884-1966), American cosmetics tycoon (pictured right), agrees:

Repetition makes reputation and reputation makes customers



No 8Customers Quotes

A customer...is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it.

- Mahatma ( Mohandas) Gandhi (1869-1948) Indian leader and philosopher, pictured right.



No 9Customers Quotes

The main goal is not to complicate the already difficult life of the consumer.

- Raymond Loewy (1893-1986) French American industrial designer, pictured right.



No 10Customers Quotes

The real and effectual discipline which is exercised over a workman is that of his customers,

- Adam Smith, pictured right,The Wealth of Nations (1776).



No11Customers Quotes

Customers must find what they love

- Steve Jobs (1955- 2011), co-founder of Apple, pictured right.



No 12Customers Quotes

The company can’t give job security only customers can.

- Jack Welch (1935- ), American boss of General Electric 1981-2001, pictured right.



No 13

Richard BransonDon't deliver what you can't deliver and deliver everything you promise.

- Richard Branson (1950- ), founder of the British company, Virgin,, pictured right.



No 14Customers Quotes

Showing a genuine interest in others not only wins friends for you but may develop in its customers a loyalty to your company.

- Dale Carnegie, pictured right, in How to Win Friends and Influence People (1936)



No 15Customers Quotes

Respond to unreasonable customer requests.

- slogan of the American department store, Nordstrom.



No16Customers Quotes

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

- Richard Branson (1950- ), founder of the British company, Virgin,, pictured right.



No 17Customers Quotes

Success depends on whether you've got the right brand, are selling what consumers want and at the right price.

- Richard Reed (1973- ), co-founder of Innocent Drinks, pictured right.



No 18Customers Quotes

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

- Jeff Bezos (1964- ), founder of Amazon.com, pictured right.



No 19Customers Quotes

Room service? Send up a larger room.

- Groucho Marx (1890-1977), American comedian and film and TV star, pictured right.



No 20Customers Quotes

If we stop thinking of the poor as victims or as a burden and recognizing them as resilient and creative entrepreneurs and value-conscious consumers, a whole new world of opportunity can open up.

- C. K. Prahalad, in The Fortune at the Bottom of the Pyramid (2004), pictured right.



Customers QuotesNo 21

We think of customers as people, not wallets.

- Meg Whitman (1957- ), pictured right, when she was boss of eBay.



Customers QuotesNo 22

The new customer is a demanding dictator.

- Kjell Nordstrom, pictured right and Jonas Ridderstrale, pictured right below, Funky Customers QuotesBusiness (2000)



No 23Customers Quotes

I am a servant of the audience. And this is probably the reason the public understand and they give me love back with applause.

- Luciano Pavarotti (1935-2007), pictured right, Italian opera singer (talking to the British chat show host, Michael Parkinson).



No 24Customers Quotes

We are not an airline with great customer service. We are a great customer organization that happens to be in the airline business.

- Herb Kelleher (1931-), American boss of Southwest Airlines 1982-2001,pictured right,



No 25Customers Quotes

Never stop listening to customers and giving them what they want.

- Terry Leahy (1956-), chief executive of Tesco, 1997-2011,pictured right,



No 26Customers Quotes

Thank goodness for the ignorance of your customers,

- Scott Adams, pictured right, The Dilbert Principle (1996)



Customers Quotes

No 27

If you’re not serving the customer, your job is to be serving someone who is.

- Jan Carlzon, boss of Scandinavian Airlines (1981-94), pictured right,



Customers Quotes

No 28

Companies that create the future do more than satisfy customers, they constantly amaze them.

- Gary Hamel, pictured right, and CK Prahalad,, pictured right below, in Competing for the Future (1996)Customers Quotes




No 29Customers Quotes

Superior value stems from offering lower prices than competitors for equivalent benefits or providing unique benefits that more than offset a higher price.

- Michael Porter, pictured right, in Competitive Advantage (1985)



No 30Customers Quotes

Every business is built on friendship,

- J.C. Penney (1875-1971), American co-founder (pictured right) of J. C. Penney department stores.

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